A Serious Case Review (SCR) could be triggered for several reasons, including
- Domestic Homicide Review
- Death in Service
- Management Case Review
Once it has been established that a SCR is required, several steps should be followed.
Helpdesk Action
When the Helpdesk ticket is received, the case in Daisy will have the Serious Case Review Policy applied.
This policy restricts access to the CASE, not the client, to service managers, auditors, and system admins only.
Anyone searching for the client will find them, but IF they can see the case listed, they will not be able to open it.
If we need to restrict access to the client's information, this is a more manual task and should be advised in the Helpdesk ticket, but this generally isn't required.
Once the review is complete, if required, the original case policy can be applied to the case to make it accessible again. If access to the client was restricted, a more manual resolution must be followed again.