Daisy (iiZuka) Documentation

This site contains information on using Cranstoun's Daisy Case Management System.

Documentation Navigation

Simply choose from any of the help topics on the left-hand side!

Articles marked with a * have not yet been written but will be updated shortly.

Helpdesk Tickets

If you have any problems using any of the features or need any data changed on the system, you should log a helpdesk ticket at https://helpdesk.cranstoun.org.

When you want to log a Helpdesk ticket, select Submit a Ticket and choose the appropriate ticket type.

For a more general problem about how to use Daisy, choose "Daisy (iiZuka) Problem".

If you want to change any client or case data, always select the "Client Data Change/Removal" ticket type, as this prompts for the required information.

Helpdesk Emails

When you log a Helpdesk ticket, you will always get an email confirming the ticket has been logged. This reply may end up in your spam/junk mail folder. If you move this mail back to your Inbox, all subsequent replies should come to your inbox.

You will get further replies with any additional questions and also confirmation that your ticket has been closed with a resolved message. Please don't reply to the "resolved" email unless the problem has not been resolved, because your reply will re-open the closed ticket and require it to be closed again.