Client Contacted
Case Action Available At: Victim/Contact Client | Perpetrator/Contact Client statuses
Client Contacted
Once we have gained actual contact with the client, we should use the client contacted case action to record this, as soon as possible after contact was successful, even if the engagement wasn't successful. This is another indicator used to record how long it takes to engage with our clients.
No other data is required for this case action, and once this has been added to the case, you will be given an additional option to move the case forward to Assessment status.
Important: Sending a text message, email, or leaving a voicemail is NOT Client Contact only if they reply to the request.