Perpetrator Case Statuses Explained
01. Referral Entered
Description: When a perpetrator case is added to the system, this is the status it starts at. Typically, this is initiated by the receipt of a referral, but it can also be created as an internal transfer or referral to another Cranstoun Service.
Available Services: Case Note / Update Referrer
Next Expected Status: Contact Client
Other Possible Next Statuses: Referral Issues / Closure
02. Contact Client
Description: The next part of the process is to contact the client. In some cases, there is a KPI relating to how quickly we make our first attempt to contact, so this should be done as soon as possible.
Available Services: Case Note / Contact Attempt / Client Contacted
Next Expected Status: Assessment
Other Possible Next Statuses: Waiting List / Referral Issues / Closure
03. Assessment
Description: The client is willing to engage with services and now needs to go through the assessment process, which will include an Initial Assessment, the Full Risk Assessment and the Initial Evaluation.
Available Services: Case Note / Assessment Checklist / Needs Matrix / Record a Need / Perp Initial Assessment / Perp Risk Assessment / Perp Initial Evaluation
Next Expected Status: Attending
Other Possible Next Statuses: Waiting List / Closure / Suspended
04. Waiting List
Description: If the client is unable to start group or one-on-one work immediately due to a lack of capacity, the case will be assigned to the Waiting List status. It is possible to go onto the waiting list immediately from first contact without assessment if the waiting period is extensive. It's vital that, from the waiting list, the case is returned to 'assessment' status where no previous assessment has taken place.
Available Services: Case Note / Case Activity / Create Needs Matrix / Perp Riosk Assessment
Next Expected Status: Attending
Other Possible Next Statuses: Assessment / Suspended / Dropped Out / Closure
05. Attending
Description: The client is actively attending groupwork or 1:1 session with workers.
Available Services: Case Note / Create Needs Matrix / Record Client Need / Case Activity / Interim Evaluation / Perp Risk Assessment / Key or Group Work Note
Next Expected Status: Closure
Other Possible Next Statuses: Dropped Out / Suspended
91. Referral Issues
Description: There is an issue with the referral, typically due to a lack of contact information, and the referrer will need to be contacted to resolve the matter.
Available Services: Case Note / External Referral / Update Referrer
Next Expected Status: Contact Client
Other Possible Next Statuses: Closure
92. Dropped Out
Description: The next part of the process is to contact the client. In some cases, there is a KPI relating to how quickly we make our first attempt to contact, so this should be done as soon as possible.
Available Services: Case Note / Update Referrer
Next Expected Status: Attending
Other Possible Next Statuses: Waiting List / Suspended / Closure
93. Suspended
Description: Client was engaging, but for some reason they are no longer able to attend due to bail conditions, behavioural issues or other circumstances. This status is likely to be used before closure unless it's likely that the suspension can be quickly lifted and the client resumes their course.
Available Services: Case Note
Next Expected Status: Attending
Other Possible Next Statuses: Waiting List / Closure
98. Closure
Description: The case is ready for closure, with both group and individual work now complete. We need to inform the referrer that the case is to be closed, and, where appropriate, advise the partner support worker. We also need to complete a Final Evaluation with the perpetrator before closure.
Available Services: Case Note / Final Evaluation / Update Referrer / Closure Checklist
Next Expected Status: Closed
Other Possible Next Statuses: Waiting List / Attending / Assessment
Closed
Description: The case is complete and closed; no further support is required.
Available Services: Case Note
Next Expected Status: None
Other Possible Next Statuses: None