Victim Case Statuses Explained

Description: When a victim case is added to the system, this is the status it starts at. Typically, this is initiated by the receipt of a referral, but it can also be created as an internal transfer or referral to another Cranstoun Service.

Description: The next part of the process is to contact the client. In some cases, there is a KPI relating to how quickly we make our first attempt to contact, so this should be done as soon as possible.

Description: The client has indicated that they require support, even if infrequently, and we now need to conduct a Safe Lives Assessment and develop a Support and Safety Plan.

Description: Support has started and will continue as long as required.

Description: There is an issue with the referral, typically due to a lack of contact information, and the referrer will need to be contacted.

Description: Client was engaging but has not replied to several messages or has missed several meetings. This status is likely to be used before closure.

Description: Client has a partner, or ex-partner, who is attending MMP, but the victim doesn't want ongoing support, and needs to be retained as open until the perpetrator has completed their course to check for any further support required.

Description: The Client didn't want support from the initial contact onwards.

Description: The Client initially indicated they wanted support, but before the assessment, they then changed their mind.

Description: The case is ready for closure. We need to inform the referrer that the case is to be closed and complete any other required forms, ideally including a new Safe Lives Assessment and an evaluation with the client.

Description: The case is complete and closed; no further support is required.